Sony TV Troubleshooting

LED indicator on the front of the TV blinking

If it is Red:

Blinking 2-6 or x8 times? Try power cycling the TV

  1. Disconnect the TV power cord from the mains
  2. Unplug any device connected to the TV
  3. Wait 1 minute and connect the power cord back to the mains
  4. Turn on the TV again

Blinking x7 the TV may have overheated due to insufficient ventilation

If your TV is not powering on

Check the TV’s power cable, energy saving switch (if applicable) and another connected device:

  1. Disconnect and reconnect the TV power cable. Press the [Power] button again on the TV instead of the remote control.
    NOTE: If your TV is using an external power supply unit, make sure that the cable between the power outlet and the TV’s external power supply unit is firmly connected on both ends.If the TV starts, it means that the remote control is out of batteries, that the batteries are not inserted properly in the remote, or that the remote is not working correctly.
  2. Try connecting another electronic device on the same AC outlet and check whether you can use it to confirm the issue is not coming from your AC outlet.
  3. If your TV has a TV Energy Saving Switch (at the back or side of the TV) please check that it is ON
    Example:

    • 6 = Energy Saving Switch (not available for all TV models)

How to set up a wireless network

To connect the Android TV to a network using a wireless connection, follow the steps below.

IMPORTANT: Before setting up the TV for network connection, make sure that your wireless router or access point is correctly configured. Typically, check if you can connect to your wireless network using another Wi-Fi capable device, such as a PC, smartphone or tablet.

  1. On the supplied IR remote control, press the HOME button
  2. Under the Settings category, select Settings
  3. Under the Network & Accessories category, select Network
  4. Select Network setup
  5. Select Easy
  6. Select Wi-Fi.
  7. Select the connection method

Using standard manual network connection

When connecting manually after selecting a network from the list of scanned wireless networks, select Connect by scan list

  1. When the Enter the password… screen appears after choosing your network from the scan list, press the ENTER button while the text field is highlighted to activate the on-screen keyboard
  2. Input the security key for your network
  3. Select NEXT/ENTER or FINISH to proceed

Using the WPS button

The WPS standard makes the setup of a secure wireless home network as simple as pressing the WPS button on the wireless Internet router. Before setting up a wireless network connection with your TV, check the location of the WPS button on the router and verify how to use it.

To connect to a wireless network via WPS, your wireless Internet router needs to support the WPS standard.

NOTE: LAN = Local Area Network

  1. Using the supplied remote control, press the HOME button
  2. Select Settings
  3. Under the Network & Accessories category, select Network
  4. Under the Network category, select Network setup
  5. Under the Network setup, select either Easy or Expert.
    • Easy:
      1. On the Select how to connect to your network screen, select Wi-Fi
      2. On the Select a way to connect to your wireless router screen, select CONNECT BY WPS BUTTON
      3. Press the WPS button on the wireless router
    • Expert:
      1. Under the Device Network screen, select Wi-Fi
      2. Under the Network Wi-Fi screen, select Connect via WPS
      3. Press the WPS button on the route

No picture when I use an HDMI connection

Make sure your TV has the recent system software installed. Downloads are posted on your model support page.

  1. Check which input on the TV the source device is connected to.
  2. On the supplied TV remote control, press the INPUT button repeatedly until it displays the correct HDMI® input where the source device is connected.
  1. Disconnect the HDMI cable and then reconnect it. A bad connection may occur temporarily and cause this issue.
  2. If you’re using an audio system such as amplifier or theater stand) between the TV and your video source, make sure that the input setting on the audio system corresponds to the video output source.
  3. Make sure the connected device is set to output through its HDMI connection and the video format being output is compatible with the TV.
    • The output signal set on your source device may be indicated on its display or in its menus.
    • Some devices may output a 1080/24p or 1080/30p video signal, but some TVs can only accept a 1080/60p video signal. Changing the video output format of the connected device may resolve the issue. Check the manual or contact the manufacturer for further information.
    • The A/V receiver may not up-convert a signal to HDMI if you connected an analog connection type (Coaxial, Composite A/V, Component A/V, or S-Video) on the output device and the audio system. Check the receiver manual for details about other connection options.
  1. If the device is connected to an A/V Receiver or other component before being connected to the TV, try connecting directly to an HDMI input of the TV. If this works, your receiver or other device may not be the issue.
  2. Power reset the TV and the connected device.
  3. Try connecting to a different HDMI port on the TV.
    • If the issue is resolved, try connecting back to the previous HDMI port and check if picture is available.
  1. Try using a different HDMI cable.
  2. If possible, try a different device that can output an HDMI video signal using the same connections.