Just a short note to let you know how thoroughly pleased Bob & I were with the installation of our new television. Due to the complexity of the install we were concerned about it actually being feasible . To our delight not only was it feasible there were no hitches in the process. The fact that The Sound Room took care of the contact with the electrician and Charter made the whole install a lot easier from the beginning!!! The installation team and the electrician arrived on time, were very professional in their manner, and their knowledge of the challenge ahead. When the time came that I had to leave the house to take care of personal errands I did not hesitate to leave them in my house alone and give them my cell phone number in case of a problem ( to my delight there were no problems ). When it came time to explain the Universal Remote to me, they were patient with my lack of technical knowledge. The reason we chose The Sound Room from the beginning was its reputation of high quality products, installation and service. It proved to be an excellent choice.