Our History

David Young founded The Sound Room in 1983, and grew the company to be renowned in the Midwest for high performance audio. His passion for great sound and video has fueled our growth as the leading provider of home entertainment systems in the Midwest and gained access to the finest products and brands worldwide. From the beginning, David’s focus on the customer experience has set The Sound Room apart.

Even after decades of ever-changing technologies and shifting markets, one consistent theme continues to be prevalent at the heart of The Sound Room; how to foster relationships with our clients and provide a great customer experience. David explains, it can be as simple as answering questions about a client’s new home technology needs, or it can be building trust with our clients so they know we will be there in difficult situations. “We had a client whose system went down during a lightning storm with guests at his house,” recalls David. “We were able to connect to their system remotely while we were on the phone with them and correct the problem quickly.”

The real key to The Sound Room’s success, however, is dedication to customer service. The commitment to serving clients’ needs begins at the top. In 2007, The Sound Room instituted 24/7 on call service. If your TV goes out during your “big game” party, you have a number to call for help and service. Just like at our beginning in 1983, everything at The Sound Room remains aimed at providing great customer experiences and getting clients to love the world of home entertainment as much as David does. “While growing has been a lot of fun, over the years it put me in the office too much with operations. I now have more time to play with the toys I love,” he says. “Our goal as a company is to make home entertainment systems easy enough for your grandmother to use. I’m more excited now about our future than I have been in the last 25 years!”