The Sound Room in Chesterfield is the premier home entertainment provider and systems integrator in Missouri and was named Best Specialty A/V Retailer in the United States by TWICE Magazine. Since 1983 we have served our clients as both a retailer and custom systems installer. Over the years, we have continually expanded product offerings and services as the home entertainment industry has changed.
Small Time to Big Time in No Time
The Sound Room has grown from stereo retailing to providing home theater, home automation, high performance audio, and lighting control. Home security and computer networking are also part of our wide range of installation and integration services. The level of performance we provide for our retail, homeowner, and builder partners has earned us a reputation second to none. We are committed to good corporate citizenship, with an emphasis on energy conservation and environmental responsibility in our work. We have won more local and national awards than any other provider in Missouri. Our mission is to deliver unparalleled experiences and solutions to our customer every single day. If you are interested in how The Sound Room products and services can enhance your home and your life, please contact us to find out more.
The Sound Room was founded in 1983. Here is a brief overview of some of our changes and a look at where we are now for our long time friends and first time visitors.
A Service Emphasis
The Sound Room has served our clients as both a retailer and custom systems installer. David Young founded The Sound Room in 1983, and grew the company to be renowned in the Midwest for high performance audio. His passion for great sound and video has fueled our growth as the leading provider of home entertainment systems in the Midwest and gained access to the finest products and brands worldwide. From the beginning, David’s focus on customer service has set The Sound Room apart. Today as President, David continues to place a top priority on great customer service, and has learned techniques from a variety of sources. “It can be as simple as bringing a lunch to a client at their home],” he says. Or it can be something more complex, and even more remarkable to the customer. “We had a guy whose system went down during a lightning storm with guests at his house,” recalls David. “We were able to dial into his system while we were on the phone with him and correct the problem instantly.”
A Systems Approach
Our most notable development is our flagship Signature Series home automation system. It’s designed to be the best of its kind and has been featured in numerous publications. In 2008, The Sound Room opened up an operations center in Chesterfield Valley across from Spirit Airport. This facility houses our team of EST’s (Electronic System Technicians) and the support staff of schedulers, buyers, programmers, install and security management, warehouse personnel and the VP of Operations. Product gets ordered and shipped to this location for assembly, racking, wiring, programming and testing. Then the whole working system is delivered and installed to your home or business using our professional installation technicians. Using this controlled approach minimizes the time spent in your facility. “Customers want you in and out of their homes quickly,” noting that this is something companies often overlook. “Integrating and testing the product before it leaves your facility allows you to get in and out of a customer’s home more quickly with less opportunity for error. Ultimately this provides a better product and better experience for the customer.” The Sound Room’s team of experts has created a model of efficiency and reliability to address the concerns of their clients. “As home systems become more complex, the research, design, skills, and processes to build and deliver them become more complex as well. We think our expertise provides our clients with the best systems and experience in the market. We use our scale and resources to deliver unmatched solutions providing better sound, video and reliability.”
Full Range of Technology
With the 2004 creation of Sound Security ®, The Sound Room now incorporates the complete range of home technology needs with our award winning audio and video solutions. In addition to security systems, these services include providing structured cabling and networking, intercom systems, phone systems, and central vacuum systems. “We feel our combined expertise can provide our clients better systems than anyone in the market,” says David. “All aspects of home audio, video, networking and security are becoming more and more integrated. We always believed if we could design these systems from the ground up, our clients would receive greater value.”
Staying Ahead of Trends
The Sound Room has always paid close attention to our target audience. This is especially important since we’re located in St. Louis market, with many large corporations and employees within reach. “We have to be technically more savvy than other dealers,” says David, noting that many clients are already highly knowledgeable when they walk in our door. This means The Sound Room always tries to stay one step ahead. For example, the company is the only one that certifies all of its EST’s (electronic system technicians) in the market, something many audio and video dealers are not. From a service standpoint this means we can pull from a larger staff of qualified technicians to service your system. Employee training in all areas is key, and David notes training is continual, with 40 hours per year the goal for each person.
Commitment to Service
The real key to The Sound Room’s success, however, is dedication to customer service. The commitment to serving clients’ needs begins at the top. In 2007, The Sound Room instituted 24/7 on call service. If your TV goes out during your “big game” party, you have a number to call for help and service. Just like at our beginning in 1983, everything at The Sound Room remains aimed at providing great customer experiences, and getting clients to love the world of home entertainment as much as David does. “While growing has been a lot of fun, over the years it put me in the office too much with operations. I now have more time to play with the toys I love,” he says. “Our goal as a company is to make home entertainment systems easy enough for your grandmother to use. I’m more excited now about our future than I have been in the last 25 years!”