Common Issues or Tools for Roku

TIP #1

Some Roku Ultra owners have reported that there is no sound to be heard when streaming content.

Potential solutions:

The issue generally seems to be caused by the wrong setting being enabled by default. The audio settings can be found by going to Settings – Audio. If you are using a S/PDIF (optical) cable for audio output to a receiver, try setting the audio mode to Dolby Digital. If you are connected via HDMI to the TV and optical to AVR, change the audio mode to Dolby Digital/DD+

TIP #2

If you see the red LED flashing or solid on the Roku Express or Express+, this is what it means, and what you can do.

Potential solutions:

The flashing red light means that the device is not receiving enough power. If the device is plugged into a surge protector or power strip, try plugging it directly into a wall outlet to see if that works. If it does, you will need to replace the power strip with a new one. Of course, make sure that you are using only the power cord and adapter that were provided with the device.

In case the LED light is solid, that means that the device is overheating. Power off the device, and let it cool down for a while before rebooting it. To avoid this situation, make sure that the Roku Express isn’t placed on top of a set top box, routers, or AVR receivers, and avoid placing the player inside a cabinet or other enclosed spaces.

TIP #3

This HDMI input does not support HDCP 2.2 error message when enabling 4K

The Roku Premiere, Premiere+, and Ultra are capable of streaming 4K content, assuming that you have the compatible equipment. Many users have come across the above error message when trying to enable 4K for the first time.

Potential solutions:

Something to keep in mind here is that every device in the chain between the Roku player and the TV has to be HDCP 2.2 compliant. For example, while your TV supports 4K content, not every HDMI port is HDCP 2.2 compliant, so you will have to check the owner’s manual to confirm which port is the one that will work.

If you are connecting to the Roku player through an AVR, the AVR must also be compatible. If you have a 4K TV, and your AVR does not support HDCP 2.2, you can still get both 4K video and use your AVR by connecting the Roku player directly to the HDCP 2.2 input on your TV, and using either ARC (Audio Return Channel) or S/PDIF to route the audio from the TV back to the AVR.

TIP #4 – Time to Reset Roku

While the problems above apply to very specific issues, sometimes your Roku just isn’t performing right. In these cases the best way to fix your Roku problems is to try and reset your Roku.

First, let’s try a soft Roku reset. 

This method works only if you can still navigate the menus in your Roku. Basically you go to Settings > Advanced System Settings > Factory Reset. This will return everything to its default out-of-box state. This will require you to put all your information back in to access your Roku channels, but sometimes it’s the only option left. From here just follow the prompts onscreen.

What if you can’t get your Roku to respond at all?

If your Roku is completely locked up, you might want to try hard resetting the Roku. A hard Roku reset requires you to locate the reset button on your device. The location will vary depending on the model. You hold down the button until you see it is actively resetting and the Roku logo has appeared on screen. From here you’ll get a clean setup and hopefully find your problem is gone.

Tip #5

Cleaning Up Your Home Screen

Most streaming players lay out apps by whatever’s most convenient for the developers. Android TV devices favor Google Play, while Amazon Fire TV boxes put Amazon Video front and center. Roku’s approach is much more benign. You can move or delete just about anything from your home screen.

3rd Party Apps

  1. Access your channels on the home screen.
  2. Hold down the * button on the remote control. The asterisk button will open up the options menu.
  3. Select move channel or remove channel.You can move your channels anywhere you desire, and others will automatically fill the space.
  4. Get rid of Movie Store, TV Store or News

Movie Store and TV Store

You may have noticed options for the Roku-aligned Fandango Now Movie and TV Stores on the home page, as well as a News button that gives you access to the latest stories from around the world. If you use these options, great! If not, you can get rid of them easily.

  1. Access the Settings menu.
  2. From there, select Home screen.
  3. Simply select Hide for the Movie and TV Store or the News feed. You can always reactivate them later if you wish.